Answers
Can a bus ticket be used at any time of day?
It depends what sort of ticket it is. Arriva Malta offers a variety of tickets which include 2-Hour, Day, 7-Day and Night among others. More information can be found here.
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Who can buy discounted tickets?
Discounted tickets are available for people who hold an official Malta Identity Card or a Registration Certificate/Residence Card (for EU citizens and their family members) or a Long-Term Residence Permit, all issued by the Government of Malta. To take advantage of the discounted fares you must carry your official documentation at all times when travelling.
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Can I use my bus ticket in Gozo?
Different tickets are used in Malta and Gozo, and unless otherwise stated tickets purchased in Malta cannot be used in Gozo and vice-versa.
The only exception to this rule is that persons who hold an official Malta Identity Card or a Registration Certificate/Residence Card (for EU citizens and their family members) or a Long-Term Residence Permit, all issued by the Government of Malta along with proof of a residential address in Gozo can travel free within the Island of Gozo upon presentation of a period ticket (of 7 days or more) which is valid for travel within the Island of Malta.
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Can I use my day ticket to travel on a Night Bus?
Night bus services are separate from Day-time Bus Services and cost €2.50 for a single journey. You can purchase Night Bus tickets from ticket vending machines or from the driver as you board the bus. It helps the driver if you are able to offer the right change for your fare.
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Can I use my Day ticket or 7-Day ticket on more than one bus route?
Our tickets let you travel on as many routes as you want, as many times as you want, within the time window covered. So, for example, if you buy a 2-Hour ticket you can travel on any Arriva service during those two hours. If you buy a Day-Ticket you can travel on all arriva day-time services from the moment you purchase/validate your ticket till the end of the daytime services on that day. And so on. Check out our ticket information here.
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Can I buy my ticket by cheque/credit card?
We do not accept on bus payments by cheque or credit/debit cards in any circumstances; drivers may also not have sufficient change for large bank notes at certain times so please try and tender the exact fare whenever possible.
Payments by credit or debit card are only accepted at Arriva outlets or via our website for purchase of our portfolio of Saver tickets. Ticket Vending Machines also accept credit cards and some debit cards.
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Do buses run on public holidays?
Public holiday timetables, just like Sunday timetables are different from work days. Special arrangements usually apply at Christmas and Easter and details are available from the website or by calling customer services on 2122-2000.
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How can I get a Saver Card?
Down the application for the Saver Card from this website (here) and fill it up accordingly. The you can forward it along with a copy of your ID Card and a passport photo, to Arriva Malta Ltd, Canon Road, Qormi or send by email to enquiries@arriva.com. Please allow 15 working days for the card to be issued and sent out.
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Can I get a student saver card?
If you are a student aged 11 to 16 years old (inclusive), you are entitled to apply for an Arriva Student Saver Card. You can also apply for a Student Saver Card if you can provide evidence that you are enrolled in a full time course lasting at least three months with an educational institution registered with the Ministry responsible for education in Malta.
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Why should I get a student saver card?
You will need to apply for a Student Saver Card to take advantage of the fares listed here:
| 30 days student |
€21.00 (Saver Card) |
| 90 days student |
€60.00 (Saver Card). |
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Is my student card valid in Gozo?
The Student Saver Card can be used in Malta only - unless the student can produce the relevant Malta Identity Card or a Registration Certificate/Residence Card (for EU citizens and their family members) or a Long-Term Residence Permit, all issued by the Government of Malta, along with proof of a residential address in Gozo in which case they can also use their Saver Card for travel in Gozo.
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I have lost/damaged my Saver Card. How can I get a new one?
Customers who lose their saver card must pay €5 fee to have a replacement Saver Card issued. This replacement card will be issued without any tickets loaded onto it and users must top it up again (at their expense) in order to use it for travelling on Arriva buses.
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Can I hail a bus between stops?
Buses will stop to pick and set down passengers at recognised stopping places which are normally identified by a "Bus Stop" sign. If you wish to board a bus, you should indicate clearly to the driver of an approaching bus. You must not attempt to board or alight from a vehicle which is moving, or standing still at locations other than recognised stopping points.
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Can I take a pram/puschair/buggy on the bus?
Our easy access buses can accommodate (on a first come, first served basis) up to 2 prams, pushchairs or buggies. During travel, buggies, prams, pushchairs, wheelchairs, shopping trolleys must be safely positioned within the low floor area and / or priority space so that they are stable and do not cause an obstruction or hazard to other customers. The driver has the discretion to require that pushchairs and buggies are folded at busy times.
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Can I take my bike on the bus?
Generally we aren’t able to accept bikes on the bus. However, if your bike folds up and is carried in a holdall so that it will fit within the luggage pen on the bus safely and with consideration for other customers or their belongings, and you are able to lift it in and out on your own, it can be brought on board at the driver’s discretion. Unfolded/unfoldable cycles and/or mobility scooters cannot be carried on our buses.
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Can I take my dog on the bus?
Guide dogs, hearing dogs and assistance dogs will be carried on our buses at any time. All other animals, that will not be a danger or nuisance to other passengers or staff, are allowed to travel on our services (at no charge) only if they are placed in suitable containers or carriers, and held on the accompanying person's laps. If you bring any animal onto a bus, you will be held responsible for any damage, loss or injury arising from its presence on the bus.
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Do you have to have the correct change on the bus, and can you use notes?
Our drivers do not carry floats for safety reasons, so we do ask customers to try to tender the correct fare whenever possible. Drivers might not be able to change large notes, in particular at certain times during the day.
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I have forgotten/lost something on a bus. What can I do?
If you forget something on the bus, or believe you lost/dropped something on our buses you need to call our Customer Care Centre (2122-2000) at your earliest. We will do all that we reasonably can to locate and return any property left on our buses to its owner.
Unless the lost property is reclaimed by the person who lost the item within fifteen (15) minutes and providing the item is not perishable or objectionable, we will forward the lost property to a Police Station within twenty four (24) hours, where it can be collected by the owner.
If you find lost property on a bus, please hand it to the driver.
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I have lost my ticket, what should I do?
Lost tickets cannot be refunded. Unfortunately, you will need to purchase a new ticket. It is important that while travelling on Arriva buses you have a valid ticket (along with the appropriate necessary documentation) or you might be liable to receive a fine of €10. You can learn more about this from our Conditions of Carriage (here).
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I found my ticket but I had already received a fine. Can I get a refund for the fine?
It is your responsibility to have a valid, undamaged ticket while travelling on Arriva buses. If you are unable to produce a valid ticket (along with necessary documentation) when requested to do so, you may be liable to receive a fine of €10. This fine is not refundable under any circumstance. Learn more about this from our Conditions of Carriage (here).
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I have a question which isn’t answered above?
Our Customer Care Centre can be reached Monday to Sunday, between 0700 hours and 1900 hours. You can call on phone number: 2122-2000, or send an email to: enquiries@arriva.com.mt. Feedback can also be provided in writing. Please refer to the Talk To Us section for further contact details.
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How do I make a complaint?
If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. We've made it as easy as possible for you to get in touch - just visit the Talk To Us page and you can fill in the form online. You can also use the customer services hotline to report, in a confidential manner, any misbehaviour by any person involved in the provision of the services. Reports with respect to harassment or aggravations will be investigated urgently and the appropriate action taken as soon as possible. The customer services hotline may also be used to report any accident or emergency.
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I'm looking for a new job. How can I find out if Arriva has any vacancies?
We have opportunities for the right people in various roles – drivers, engineers, clerical and management – at various times. Simply look at our Work With Us page. If there’s nothing suitable at the moment you can give us your details so that we can get back to you if something suitable comes up.
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My elderly parents are retired and have just given up their car. How can I stop them becoming housebound?
That’s easy. People who have their Kartanzjan can get travel on Arriva buses for as little as €0.30 for a 2-Hour ticket and €0.50 for a 1-Day Ticket. Kartanzjan holders can also purcfhase 7-Day tickets for as little as €2.30, allowing them to travel on all Arriva day buses for 7 days!
This rate applies only to persons who are in possession of a valid Kartanzjan card issued, in their name, by the appropriate Government Department. Persons over sixty years of age that do not produce the Kartanzjan will be charged the full adult fare.
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